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Thomas Cook Deploys Manhattan Associates for Tax-Free Seat Delivery

Thomas Cook Airlines has completed a successful implementation of Manhattan Associates, Inc.’s (NASDAQ: MANH) software for its pre-flight seat delivery service for duty-free items ordered online.

Thomas Cook Airlines, a charter airline serving destinations around the globe and part of Thomas Cook Group plc, sought a proven, world-class order fulfilment capability that would enable it to deliver on its operational and business objectives. Thomas Cook selected Manhattan based on the company’s 26-year track record working with the world’s leading brands, and the flexibility of the Manhattan SCALE™ platform that makes it possible to manage Thomas Cook’s unique and diverse requirements. The solution implementation was conducted by a joint team from Manhattan, Thomas Cook and Manhattan’s Nordic GeoPartner Idnet.

Monika Krol, production coordinator at Thomas Cook Airlines’ distribution centre in Lund, Sweden, said, “One of our highest priorities is to provide value and flexibility to our customers all year round. By continuing to be both challenging and innovative, we can also meet the demands of our customers well into the future. The Manhattan SCALE solution plays a critical role in helping us achieve these goals by providing market-leading supply chain capabilities that enable us to execute efficiently and accurately across our fulfilment operations.”

Martin Lockwood, senior director at Manhattan Associates, commented, “Manhattan’s proven track record with leading brands in online retailing was a significant factor in Thomas Cook Airlines’ decision to select Manhattan. We are delighted that our technology will serve as the supply chain platform for Thomas Cook Airlines’ continued growth and success.”

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