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inconso and SemVox Give Pick-by-Voice a New Boost


Pick-by-Voice is a »paperless« picking process, in which the communication between the system and the person takes place by means of human language. Instead of using printed lists or radio frequency terminals, the order picker simply uses a headset

The advantages of such a voice system have also been recognized and further developed by the logistics software specialist inconso from Bad Nauheim. Together with SemVox, they have developed an easy-to-use and versatile solution. The inconsoVMS voice management system is completely integrated into the warehouse management system inconsoWMS and forms the basis for various voice applications in the warehouse. Due to the modular design, the inconsoVMS system uses the existing components of inconsoWMS and, for example, controls the paperless picking using voice prompts based on the transmitted picking data. The employee is equipped with a voice terminal and is guided from place to place while picking and receives his picking instructions via voice output. The employee confirms the picking process using voice input, whereby the data is processed in real time in the warehouse management system inconsoWMS.

Hands and eyes remain free when picking. Employees can concentrate on the essentials while working, and the risk of an accident decreases as employees can intuitively observe their environment better. In addition, the error rate decreases with respect to the picking process by means of picking labels, so that the overall picking performance is measurably higher. Proactive support from SemVox’s intelligent dialog engine ODP S3 makes it possible.

The system can be expanded without great effort and adapted for customer-specific solutions. This means that you do not have to change the application’s program code but you can easily make adjustments to the Voice User Interface (inputs, system responses) using the ODP Workbench. ODP S3 allows you to create and manage dialog bundles and localizations so that you can create a repository of Pick-by-Voice interfaces in different target languages that meet every customer's needs.

The Pick-by-Voice application uses robust mobile devices (Enterprise devices) with Android KitKat (4.4.x). The application has an HTMLT5 front end with an Apache Cordova plug-in. The rollouts are planned for the device types Zebra TC70 and WT42 with cable-connected headsets. The languages that will be supported are German, English, French, Spanish, Slovenian, Slovak, Czech, Hungarian, Serbian, Croatian and Bosnian.

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