Completed WMS projects

KNAPP AG

Optimization of returns management

Customers

Hermes Fulfilment (Otto Group)

Completion

30.10.2010

Country

Germany

Branch

  • Mail order industry
  • Textile industry (clothing, shoes)

Hermes_Fulfilment_Optimization of returns management.pdf

Description

Task description

What may be troublesome duty for many companies is the core competence of Hermes: returns management. Hermes Fulfilment takes complete responsibility for returns management for its customers and takes care of all the tasks associated with it – from acceptance of returns, to product preparation and repackaging.

In order to further optimize returns management for its customers, Hermes Fulfilment decided to automate part of the returns process at the Haldensleben location with a shuttle system by KNAPP. All returns qualified for resale were previously stored manually in the existing picking warehouse, and new orders were filled using picking carts.

Since the picking warehouse for supplier goods is was located at the same location, all the preparation for the returned goods for resale had to be synchronized with other warehouse processes. A connection to the existing conveying system was necessary. The new warehouse system was realized in the existing building while considering building conditions such as foundation, arrangement of pillars and the electrical system.

Contact person

Heimo Robosch

Telephone: 0043 316 495-0

sales@knapp.com