Nieuws
What Really Matters in 2026 When Choosing a Warehouse Management System
28.11.2025
A Q&A with Marcel Wilhelms
Logistics is reaching a turning point in 2026. AI is becoming part of daily warehouse operations, automation is shifting from trend to standard practice, and sustainability is turning into a measurable success factor. At the same time, the pressure to make processes flexible and efficient is increasing. Many companies are facing the same central question: Which WMS can truly meet these requirements and remain future proof in the long run? To provide clarity, we spoke with Marcel Wilhelms. As CEO of EPG Consulting, he has supported midsized companies and global players for many years in selecting and implementing WMS solutions. In this Q&A, he explains what really matters in 2026, which trends are genuinely relevant, and which promises should be examined carefully.
How important is scalability in 2026?
Wilhelms: Extremely important. Companies are growing more dynamically than ever and warehouse requirements are changing much faster than before. A WMS should not only handle rising transaction volumes but also expand easily to new locations or additional sales channels. A modular structure is essential because it prevents the system from becoming a bottleneck over time.
How important is artificial intelligence when choosing a WMS?
Wilhelms: Very important. AI is no longer a future topic in 2026. It is a fixed part of modern warehouse strategies. It supports forecasting, optimizes routes in real time, and identifies operational deviations. However, it is crucial to check whether AI is truly integrated into the system. A label on the surface is not enough. AI must be part of the core logic in order to deliver real value in day to day operations.
Automation is increasing. What does that mean for the WMS?
Wilhelms: Automation is hardly feasible without a powerful WMS. AMRs, shuttle systems, and conveyor technology only achieve the desired efficiency when they are cleanly integrated. The WMS must act as the conductor. Open interfaces, an API first approach, and stable real time communication are mandatory in 2026. Companies should verify whether the system can integrate different automation technologies regardless of the manufacturer.
How significant is sustainability in logistics?
Wilhelms: Its importance is growing. Many companies must meet concrete targets and a WMS can play an important role in that. It can support optimized travel paths in the warehouse or more efficient use of packaging materials. It also enables the transparency needed for ESG reporting. Circular processes such as repairs or returns refurbishment can also be managed much more effectively. Sustainability and efficiency fit together very well.
How important is system usability?
Wilhelms: Extremely important. The more intuitive a system is, the faster employees can become productive. In 2026, users expect clear interfaces, mobile solutions, and guided workflows that make onboarding easier. In the end, acceptance on the warehouse floor determines the success of the project. A WMS must adapt to people rather than the other way around.
Cloud first has become standard. What does that mean in practice?
Wilhelms: Cloud today stands for more speed and less effort. Companies benefit from automatic updates, global availability, and high security. A true multi tenant architecture ensures that new features are delivered more quickly and that administrative work is reduced. Cloud first is therefore not only a technical decision but also a model for innovation.
Which cost factors are gaining more attention?
Wilhelms: Companies are examining the total cost of ownership much more closely now. License fees are only one part of the equation. Integrations, training, process adjustments, and support are just as important. Transparent cost models and clear service level agreements are essential. Asking the right questions during the selection process helps avoid unpleasant surprises later.
How important is fast implementation?
Wilhelms: Very important. Long implementation times create real risk and can slow down projects. Companies want visible results quickly. Modern WMS solutions provide preconfigured templates and automated testing. This makes pilot launches possible within just a few weeks. A fast time to value is becoming a competitive advantage.
What is your conclusion for companies selecting a WMS in 2026?
Wilhelms: A WMS must do far more today than manage inventory. It should grow flexibly, support AI and automation, and still be easy to use. Companies that focus on scalability, openness, user friendliness, and clear cost structures are making a strong and future proof decision. Choosing a WMS in 2026 is a strategic turning point and no longer just an IT project.