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South African Retail Giant Foschini Improves Flow of Goods With MA


Order Fulfilment Platform Supports Store Network across Southern Africa

Global supply chain optimization provider Manhattan Associates (NASDAQ: MANH) today announced that Foschini Group, one of South Africa's leading fashion and lifestyle retail chains, has deployed Manhattan Associates' Warehouse Management solution (WMS) at two adjacent distribution centers (DCs) in Cape Town. The two facilities, covering 80,000 square feet (7,500 square metres) fulfil store orders for the Markham and Exact! clothing divisions. Manhattan and local partner Supply Chain Junction, a specialist supply chain consultancy focusing on the South African market, collaborated on the project to provide Foschini with an order fulfilment platform.

Foschini plans to roll-out the Manhattan solution across the remaining two distribution centers, also in Cape Town, in the coming months. These additional DCs comprise another 182,000 square feet (17,000 square metres) of warehousing space. Collectively, the four warehouses serve 14 trading divisions and 1500 stores across South Africa's nine provinces as well as neighbouring countries Namibia, Botswana and Swaziland.

The legacy system had been struggling to support business processes such as postponement, cross-docking, part order allocation and part order delivery, with upgrades taking as long as six months to implement. Foschini embarked on a complete supply chain improvement programme following a period of sustained growth. Manhattan's WMS solution was selected to form the foundation of their revamped supply chain.

"The warehouse management solution was delivered on time and under budget, thanks to the commitment and expertise of Manhattan and Supply Chain Junction," explained Jan Tukker, group logistics director, Foschini. "We reduced volumes for the switch-over to the new system in case we needed to iron out any problems - but there weren't any and within five days we were shipping greater volumes of goods than before."

"Foschini saw an opportunity to get a step ahead of its competitors by making dramatic improvements to its supply chain processes," commented Steve Smith, senior vice president, EMEA, at Manhattan Associates. "This retail pioneer has added to our success in the region, based on our strong partnership with Supply Chain Junction, and a system that has a proven track record."

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