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Nature’s Best harvests a bumper crop of benefits with Manhattan Associates


Nature's Best is the largest privately held distributor of natural and organic grocery products to retailers in the country, distributing in eleven western states, along with Alaska, Hawaii and parts of Asia.

In 2008, to manage the company's significant growth and increased distribution volume, Nature's Best implemented solutions in the Manhattan SCOPE® supply chain portfolio from Manhattan Associates (NASDAQ: MANH), to optimize supply chain processes in its 410,000 square foot distribution center (DC) in Chino, Ca.

"As the only distributor dedicated to the natural foods space, we are truly passionate about organic products," said Brian McCarthy, senior vice president of operations, Nature's Best. "Customers expect freshness from Nature's Best, so getting our products to store shelves in a timely fashion is a year-round customer service consideration."

Nature's Best implemented Manhattan's Warehouse Management and Slotting Optimization solutions from the Manhattan SCOPE Distribution Management product suite, along with the Supply Chain Intelligence application to provide real-time insight into its supply chain performance. Nature's Best's picking processes are enhanced by voice technology, which issues verbal commands directing workers where to pick orders within the DC, significantly improving pick accuracy and performance. Nature's Best distributes more than 20,000 different products per year.

"We started seeing improvement four months after implementation-it usually takes three or four times that long-and I have yet to see any limits to the distribution volume we can process," continued McCarthy. "Warehouse Management and Slotting have become the lifeblood of our operation and the cornerstone of our future growth strategy."

Nature's Best received significant benefits after the solutions went live in early 2009, including cost savings-a 66 percent reduction in labor costs and more than $100K in savings from fleet costs; improved DC processes-order accuracy doubled, inventory accuracy improved by 14 percent while productivity increased 114 percent; and improved customer service-on-time deliveries increased by 11 percent.

Manhattan Associates' Warehouse Management solution is designed for optimal collaboration and communication with an extensive network of suppliers and partners. Slotting Optimization scientifically determines the best picking profile for a distribution center, enabling timely, intelligent decisions as ordering trends change. The Manhattan SCOPE portfolio is developed on a Supply Chain Process Platform that facilitates the communication of cross-suite applications to address specific supply chain requirements for the goals of each Manhattan customer. Manhattan SCOPE solutions are designed to seamlessly optimize day-to-day processes from one common interface, in real time.

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