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Manage returns efficiently with PSIwms

25.05.2022

Online trade continues to grow rapidly. At the same time, the volume of returns is increasing. For this reason, the question for online retailers is: How can all the returns be managed efficiently? Rüdiger Stauch, Sales Manager at PSI Logistics, addresses this question in the e-commerce magazin article and explains the advantages of the industry-specific preconfigured e-commerce solution PSIwms.

In the e-commerce magazin, Rüdiger Stauch, Sales Manager at PSI Logistics, explains how warehouse management systems such as PSIwms can be used to get a grip on the increasing returns rate.

This is because e-commerce retailers have to face many challenges: Customers expect fast delivery of undamaged items. At the same time, almost every online retailer is dealing with a rising returns rate. In Germany, an average of eight to five packages ordered online is returned.

In addition to their process control and optimization functions, warehouse management systems offer a variety of tools to support online retailers. Among other things, the systems ensure the quality of order picking and the completeness of order production. In this way, returns can be processed efficiently and the volume of returns can be reduced.

The warehouse management system PSIwms was specially designed for this purpose in an industry-specific preconfigured e-commerce solution. The new e-commerce template already contains ready-made returns processes and work masks and also has an improved user interface and a transport control system.

Read more in the full article of the e-commerce magazine.